Store Manager, Retail Services | LA Philharmonic

Store Manager, Retail Services  
Department: Retail Services  
FLSA Grade: Exempt, Full-Time  
Salary Range: $75,000 – $80,000    

Position Summary

The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.     

Essential Functions

Sales and Customer Experience  

• Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
• Direct team assignments based on traffic patterns, event activity and store priorities  
• Train staff on store products, concert programming and retail operational guidelines   
• Serve as the primary escalation point for customer questions and service concerns    

Operations & Merchandising  

• Maintain smooth daily store operations through planning and execution of retail policies and procedures
• Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures   
• Manage store readiness through inventory restock and stockroom organization  
• Collaborate on visual merchandising plans and execute floor resets tied to retail activities  
• Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations    

Team Leadership & Development  

• Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture  
• Develop and manage team schedules aligned with concert calendar and business needs
• Recruit, hire, onboard and train front-line retail staff  
• Provide ongoing coaching, skill development and performance feedback to support sales and service expectations   

Relationships 

• Reports To: Senior Operations Manager, Retail Services  
• Supervises: Up to 15 part-time Sales Associates and Supervisors    

Position Qualifications  

• A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation  
• Bachelor’s degree or equivalent experience  
• Proven ability to deliver sales performance while creating an engaging retail experience  
• Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees  
• Strong verbal and written communication skills and the ability to work effectively with internal and external partners  
• Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment  
• Demonstrated visual merchandising skills  
• Proficiency with POS systems and Microsoft Office applications  
• Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment.  
• Passion for music and understanding of classical music programming a plus  
• Other duties as assigned, regular evening and weekend shifts required weekly